Shipping policy
Shipping Policy
At Kairos Invictus, we're committed to getting your order to you as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is received.
Orders are processed Monday through Friday, excluding weekends and holidays.
During product launches, promotions, or periods of high order volume, processing times may be slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Rates
Shipping rates are calculated at checkout based on your delivery address, order weight, and selected shipping method.
From time to time, Kairos Invictus may offer free shipping promotions on qualifying orders.
Estimated Delivery Times
Estimated delivery times begin once your order has shipped.
- Standard Shipping: 3–7 business days
- Expedited Shipping (if available): 1–3 business days
Delivery times are estimates and are not guaranteed.
Shipping Restrictions
Kairos Invictus products are only shipped to locations where they may legally be sold.
Certain products may not be available in every state due to applicable laws and regulations.
Orders placed to restricted locations may be canceled and refunded.
Customers are responsible for ensuring products may legally be received in their jurisdiction.
Adult Signature Requirements
Certain infused products may require an adult signature upon delivery where required by law or the shipping carrier.
Please ensure someone of legal age is available to receive the package if required.
Tracking Your Order
Once your order ships, you'll receive an email containing your tracking number.
Please allow up to 24 hours for tracking information to become active.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered:
- Please contact us immediately.
- If the order has not yet shipped, we'll do our best to update the address.
- Once an order has shipped, we cannot guarantee address changes.
Kairos Invictus is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery times are outside of our control.
If your tracking shows your package has been delivered but you have not received it:
- Check with neighbors or household members.
- Contact the shipping carrier.
- If you still need assistance, contact our support team.
Kairos Invictus is not responsible for lost or stolen packages after confirmed delivery by the carrier.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged product(s)
- Photos of the shipping box and packaging
We'll review your claim and work to provide an appropriate resolution.
Failed Deliveries & Returned Packages
Packages returned due to:
- Incorrect shipping address
- Refused delivery
- Failure to claim the package
- Multiple unsuccessful delivery attempts
may be subject to additional shipping charges before reshipment.
Original shipping charges are non-refundable unless the return resulted from our error.
International Shipping
At this time, Kairos Invictus ships within the United States only.
International shipping is not currently available.
Contact Us
If you have questions regarding your shipment, please contact us.
Kairos Invictus Customer Support
Email: support@kairosinvictus.com (replace with your support email)
Response Time: 1–2 business days